Welcome to Xdent Dental Solution (“we,” “our,” or “us”). We are committed to protecting the privacy and personal information of our customers, website visitors, dental professionals, and other users who access or use our website.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, create an account, browse dental products, place an order, make a payment, contact our team, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.
We may collect the following categories of information, depending on how you interact with our website.
When you register an account, place an order, submit an enquiry, or contact us, we may collect:
Please do not submit sensitive personal information unless it is necessary for your request and appropriate to share.
When you purchase dental products from us, we may collect information relating to:
Payment card details and other payment credentials are generally processed by the relevant payment service provider. We do not intend to store complete card numbers, CVV numbers, UPI PINs, or banking passwords on our website.
When you visit our website, certain information may be collected automatically, depending on our website configuration and the technologies in use. This may include:
If you contact us through email, telephone, website forms, or other available communication channels, we may retain the information you provide so that we can respond to your enquiry and maintain relevant customer service records.
We may use your personal information for the following purposes:
We will use personal information for specified and legitimate purposes and will not use it in ways that are incompatible with those purposes, subject to applicable law.
Where required by applicable law, we will process personal information based on your consent or another legally permitted ground.
Depending on the circumstances, processing may be necessary to fulfil your order, provide a service you requested, respond to your enquiry, comply with a legal obligation, protect website security, or pursue another lawful purpose.
Where processing is based on consent, you may withdraw your consent through the available contact or request channels. Withdrawal does not affect processing already carried out lawfully before the withdrawal. Some information may still need to be retained where permitted or required by law.
We do not sell your personal information to third parties for their independent marketing purposes.
We may share relevant information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.
Payment service providers may process transaction information to facilitate payments, verify transactions, detect fraud, and issue refunds where applicable.
We may share your name, contact number, delivery address, and relevant order details with courier companies or logistics partners so they can deliver your purchases.
We may use service providers for website hosting, maintenance, security, analytics, communication, backup, and other technical services. Such providers may access information only as necessary to perform their services, subject to appropriate safeguards and applicable law.
We may disclose relevant information to legal advisers, auditors, regulators, law enforcement authorities, courts, or government agencies where required or permitted by applicable law.
If our business undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We do not authorise third parties receiving personal information from us to use it for purposes unrelated to the services they provide or the lawful purpose for which it was disclosed.
Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions, improve performance, and understand website usage.
Cookies may include:
You may be able to manage cookies through your browser settings or any cookie preference controls made available on our website. Disabling certain cookies may affect some website functions.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on the services and systems in use, these measures may include access controls, secure connections, restricted administrative access, system monitoring, and appropriate backup practices.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use a strong password, keep your login credentials confidential, and notify us promptly if you suspect unauthorised access to your account.
In the event of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, account management, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we will take appropriate steps to delete it, erase it, or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements.
Subject to applicable law, you may have the right to:
To submit a privacy request, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required by law, necessary for legitimate recordkeeping, or needed to establish, exercise, or defend legal claims.
Where permitted by applicable law, we may send information about our dental products, new arrivals, offers, promotions, or other relevant updates.
You may opt out of promotional emails by using the unsubscribe option included in the message, where available, or by contacting us directly.
Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, transactions, account security, or other service-related matters.
Our website may contain links to third-party websites, payment services, courier tracking pages, or other external platforms.
These third parties operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of external websites that we do not control.
We encourage you to review the relevant privacy policies before submitting personal information to third-party services.
Our website and products are intended primarily for adults, dental professionals, clinics, and businesses. Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
Depending on the technology and service providers used, personal information may be processed or stored in locations outside your state or country.
Where personal information is transferred across borders, we will take steps required by applicable law and implement appropriate safeguards where necessary.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, technology, or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically to stay informed about how we handle personal information.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us using the details below.
| Brand: | Xdent Dental Solution |
| Website: | https://xdent.co.in |
| Email-id: | info@xdent.co.in |
| Contact No.: | +91 62878 70505 |
| Business Address: | Ground Floor, "Shree", Aryaland Society Road, Nr. Govind Bag, Opp. Shree Darshan Twins, Ambika Township, Rajkot – 360004 (Gujarat, India) |
For privacy-related requests or complaints, please include sufficient details to help us understand and address your concern.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Any consent required for the collection or processing of personal information will be obtained separately where required by applicable law.
