Welcome to Xdent Dental Solution (“we,” “our,” or “us”). This policy explains the terms for returning products, requesting replacements, and obtaining refunds for purchases made through our website.
Return eligibility depends on the product's condition, the reason for the request, and applicable law.
A product may be eligible for return or replacement if it is:
Please contact us with your order number and relevant details. Photographs or videos may be requested to assess the issue.
Where applicable, products should be unused and returned with their original packaging and accessories.
Opened, used, unsealed, or contaminated dental products may not be eligible for return due to hygiene or safety requirements, particularly for change-of-mind requests, where permitted by law.
These conditions do not exclude any return, replacement, or refund required under applicable law.
To request a return or replacement:
Please do not send products back before receiving return instructions.
Refunds may be provided for eligible returns, cancellations, unavailable products after payment, or damaged, defective, or incorrect products, as applicable.
Approved refunds will generally be processed through the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank or payment service provider.
Refunds will be processed within the timeframe required by applicable law.
Return shipping charges depend on the reason for the return and applicable law. Where a product is damaged, defective, or incorrectly delivered, return shipping arrangements will be handled in accordance with applicable law.
For other accepted returns, the customer may be responsible for return shipping charges where disclosed and legally permitted.
If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on the order's processing or dispatch status.
Any applicable cancellation and refund conditions will be subject to the terms disclosed at purchase and applicable law.
For return, replacement, cancellation, or refund requests, please contact us:
| Brand: | Xdent Dental Solution |
| Contact No.: | +91 62878 70505 |
| Email: | info@xdent.co.in |
| Website: | https://xdent.co.in |
| Business Address: | Ground Floor, "Shree", Aryaland Society Road, Nr. Govind Bag, Opp. Shree Darshan Twins, Ambika Township, Rajkot – 360004 (Gujarat, India) |
Please include your order number when contacting us so that we can review your request.
We may update this policy to reflect changes in our business operations or applicable legal requirements. The revised policy will be published on this page with an updated “Last Updated” date.
