Welcome to Xdent Dental Solution (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of dental products offered through our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions and the applicable policies published on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these terms, please discontinue using our website. Nothing in these terms limits any rights that cannot legally be excluded under applicable law.
You must be legally eligible to enter into a binding agreement under applicable law to make purchases through our website.
If you create an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
Please notify us promptly if you become aware of unauthorized access to your account.
Where a product is intended for use by dental professionals or requires specific qualifications, you are responsible for ensuring that you meet the applicable requirements before purchasing or using it.
We aim to provide accurate product descriptions, images, specifications, prices, and other relevant information. Product details may be updated from time to time to reflect changes in availability, packaging, specifications, or manufacturer information.
Actual product appearance, colour, or packaging may differ slightly from website images due to display settings or manufacturer updates.
Customers should review product specifications, dimensions, compatibility, intended use, and manufacturer instructions before placing an order. If you need clarification about a product, please contact us before purchasing.
Product availability is subject to change. We may update or discontinue product listings, subject to our obligations regarding orders already accepted and applicable law.
Product prices and applicable charges will be displayed on the website or during checkout. Applicable taxes, shipping charges, and other fees will be communicated before you complete your purchase, as required by law.
Prices, discounts, and promotional offers may change from time to time. An offer may be subject to specific eligibility requirements, terms, and validity periods.
If an apparent pricing or listing error is identified, we may contact you to clarify the order or take appropriate action in accordance with applicable law. Any payment received for an order that cannot be fulfilled will be handled in accordance with our policies and legal obligations.
When you place an order, you submit a request to purchase the selected products. Please review product quantities, prices, shipping details, and contact information carefully before completing checkout.
An automated order confirmation acknowledges receipt of your order but does not necessarily confirm dispatch or final acceptance.
Orders may be subject to product availability, payment verification, and validation of delivery details. If an order cannot be fulfilled, we will communicate the issue where reasonably possible and arrange any applicable cancellation or refund in accordance with our policies and applicable law.
We may decline or cancel an order where legally permitted, including in cases of suspected fraud, unauthorized payment, material listing errors, or inability to fulfil the order.
Payments must be made using the payment methods available during checkout. You agree to provide accurate billing information and use a payment method that you are authorized to use.
Payments may be processed through third-party payment service providers and may be subject to their applicable terms and security procedures.
We will not ask you to share your payment PIN, one-time password (OTP), or confidential payment credentials with our customer support team. Do not disclose these details to anyone.
Orders may be delayed or remain unprocessed if payment is unsuccessful or cannot be verified. Eligible refunds will be handled according to the applicable refund process and law.
Order processing, shipping charges, estimated delivery times, tracking, and delivery-related issues are governed by our Shipping Policy.
Delivery estimates are indicative and may vary depending on the destination, product availability, courier operations, weather, public holidays, or other relevant circumstances.
You are responsible for providing a complete and accurate shipping address and contact number. If you identify an error, please contact us promptly. Address changes may not be possible after dispatch.
If an order is delayed, damaged, incorrect, or undelivered, please contact us with your order number and relevant details.
Returns, replacements, order cancellations, and refunds are governed by our Return & Refund Policy and applicable law.
Depending on the issue, we may request your order number, product photographs, packaging details, or other reasonable information to assess a return or replacement request.
Some dental products may have hygiene, sterility, sealing, or safety requirements. Opened, used, damaged, or contaminated products may be subject to return restrictions where legally permitted. These restrictions do not remove any consumer rights or remedies that apply under law.
Please review our Return & Refund Policy before placing your order.
Dental products must be selected, stored, handled, maintained, and used according to the manufacturer's instructions, product labelling, applicable safety requirements, and relevant professional standards.
Products intended for professional dental use should be used by appropriately trained and qualified individuals wherever required. Customers are responsible for checking product suitability and compatibility with their intended application.
Information provided on our website is for general product information and does not replace professional dental advice, clinical judgment, training, or the manufacturer's instructions.
Do not use a product if its packaging, sterility, or integrity appears compromised. Follow the manufacturer's instructions for storage, cleaning, sterilization, and disposal, where applicable.
You agree to use our website lawfully and responsibly. You must not:
We may take reasonable and lawful steps to address misuse, including restricting access where justified.
Website content, including text, graphics, logos, page designs, and product descriptions, is owned by or lawfully used by us and may be protected by intellectual property laws.
You may use website content for personal browsing and legitimate purchasing purposes. Reproduction, distribution, modification, or commercial use of protected content requires appropriate authorization, except where permitted by law.
Third-party product names, trademarks, and brand assets remain the property of their respective owners. Their appearance on our website does not necessarily imply endorsement or affiliation.
Our website may use third-party services for payment processing, shipping, tracking, or other functions. External websites or services may operate under their own terms and privacy policies.
We do not control every aspect of third-party services and are not responsible for their independent content or practices to the extent permitted by applicable law.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be used as necessary to process orders, arrange delivery, manage accounts, respond to enquiries, prevent fraud, and meet legal obligations.
Please review our Privacy Policy for details about how personal information is collected, used, and handled.
We make reasonable efforts to maintain accurate product information and website availability. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance or technical issues.
To the extent permitted by applicable law, we are not responsible for disruptions caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or removes any applicable statutory consumer rights or remedies.
We may update these Terms & Conditions to reflect changes in our products, website, business practices, or legal requirements.
Any revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law. Existing orders will be handled in accordance with applicable terms and legal obligations.
If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve it. If it cannot be resolved directly, the matter may be addressed through the appropriate legal forum in accordance with applicable law.
If you have questions about these Terms & Conditions, our dental products, or an order, please contact us using the details below.
| Brand: | Xdent Dental Solution |
| Contact No.: | +91 62878 70505 |
| Email: | info@xdent.co.in |
| Website: | https://xdent.co.in |
| Business Address: | Ground Floor, "Shree", Aryaland Society Road, Nr. Govind Bag, Opp. Shree Darshan Twins, Ambika Township, Rajkot – 360004 (Gujarat, India) |
When contacting us about an order, please include your order number and relevant details to help us assist you.
